Overview

The E911 system is considered to be one of the most advanced in the State of Idaho. The "E" stands for "Enhanced" 911 service. This means the caller’s phone number and location appear on a video screen at the Center for each 911 call received.

Functions

Blaine County Emergency Communications has two main functions. The first function is to take requests for assistance from the public and dispatch public safety units from the Bellevue, Hailey, Ketchum and Sun Valley Police and Fire Departments, including EMS and First Responders. BC Communications also performs this function for the Blaine County Sheriff’s Office, Carey Quick Response and Wood River Fire and Rescue.

The second function is to answer E911 calls. In December of 2007 Blaine County Emergency Communications became a Public Safety Answering Point (PSAP), answering E911 calls for several towns. Today BC Comm answers E911 calls for the communities of Bellevue, Carey, Gannett, Hailey, Ketchum and Sun Valley in addition to the unincorporated areas of Blaine County. The combined population of Blaine County is approximately 30,000.

Renovations

In 2007, the communications center began an extensive renovation as part of the new Blaine County Public Safety Facility construction. Computer infrastructure replacements will help to ensure that the future growth of the communications center will be seamless.

About the Center

The communication center has 15 employees; 1 Director, 1 GIS-CAD Specialist, and 13 full-time Telecommunicators. All Telecommunicators must maintain certifications such as Emergency Medical Dispatch Certification, a 40-hour Basic Telecommunicator certification, CPR certification, TDD certification, ILETS Entry and Query Certification and National Incident Managemtn System certifications. Only those persons who meet a wide variety of qualifications and wish to pursue a career in communications are hired as Telecommunicators.

The Telecommunicators answer approximately 32,000 calls annually.